FAQ

Is everything listed instock?

To start with records will either be "Landed" (in stock) or "Inbound" (confirmed arriving in next 1-5 days)  so you can be confident with anything you order. Orders containing inbound records are shipped as one when they arrive.   There is a few future inbound important items - see the presale point.

Can i build up an order to ship later?

Yes, order using the "hold in store" zero postage option. This is the best and safest way to get the records held for you. (better than texting staff!)  Then when you want to ship drop us an email and add shipping on your last order.  We will also offer free shipping for £100 worth.

Do you buy records?

Yes. We buy whole collections, dj clearouts, ya mums vinyl.. All considered and offer great rates or even better shop credit - Sellers return again and again.  We also sell rarer items for customers to get the best value for them.

Can i save records on account?

Yes we have many regulars who build up a bag to ship end of the month etc..You can set this up and request on email or instagram - Pls request.

When is your physical shop open for callers?

Brexit taxes / delays?

Still some small delays with sending packages 3-5 days extra . Small parcels to some EU countries are getting taxed - Purchases on the website are tax free outside the UK - Pls check the situation in your country and message us with any questions / shipping instructions  - we are working with our EU regulars to keep an easy service!

Will you be doing Presales?

Yes, coming soon - for now most presales will be visible only, with a few important ones able to buy - pls order separately to instock items

Record i wanted says "pls email us"

This could mean it has just sold out ,or its expected and date is not totally confirmed , or its going to be limited so we might need to ration.  This way we can sort out the regulars as we always do.

Where has all your backcat gone?

For now the website is for new / pre-release and recent back in/repress records - it will soon build up with choice warehouse finds  . But for now check our discogs store for full catalog  https://www.discogs.com/seller/Vinyl_Underground/profile

New website then?

Yes finally , very basic at first but more features will be added all the time , its versatile ,unlike in the past. Not all singing all dancing yet , but no one likes to peak too soon.